TMS 3.8 F.A.Q.

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Frequently Asked Questions - TMS 3.8

This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

bulletTMS Millennium FAQ
bulletWhat should I do when the system crashes while running TMS ?
bulletI get a "Duplicate user names are not allowed" error when I try to login
bulletI'm getting a new PC. How do I move my TMS program?
bulletHow do I use TMS to track POST "Perishable Skills Training" requirements?
bulletI get a "Not a Table/DBF" error when running TMS.
bulletWhat benefits does the Software Support Subscription provide?

   

What should I do when the system crashes while running TMS ?

System crashes can be causes by power failure, hardware and network problems, memory conflicts between programs, and other things. Several things can happen when the system crashes while you're running TMS that may affect the integrity of your TMS database. 

The most common problem associated with a system failure if that your user name will not be cleared from the User Log, preventing you from being able to login to TMS the next time. Another problem that can occur is corruption of a data table header. This results in an error of "Not a Table/DBF." Another possible problem is corruption of the relational integrity between two or more TMS data tables.

You can correct the first two problems by running the DataChk.exe utility, provided with your TMS program. Relational integrity problems will be identified by this program, but you may need to contact us to arrange for correction of relational integrity issues.

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I get a "Duplicate user names are not allowed" error when I try to login

When you log into TMS, your user name is placed in an internal table called the "User Log". As you move about within the program, you progress is updated in the User Log. When you exit the program normally your entry in the User Log is deleted.

If the program does not end normally your user name will remain in the User Log. For security reasons, TMS is designed to not allow the same user name to be used by more than once.

To clear the User Log, you will need to run the DataChk.exe utility, provided with your TMS program.

A detailed white paper on this topic is available on the Client Downloads page.

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I'm getting a new PC. How do I move my TMS program?

Congratulations! Moving TMS to a new PC simple.

For a Single User installation, it involves moving the existing TMS files from the old PC to the new one and pointing TMS to the data directory the first time you run it.

For a Network installation, it is simply a matter of mapping to the network folder containing TMS, then pointing TMS to the data directory the first time you run it.

A detailed white paper on this topic is available on the Client Downloads page.

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How do I use TMS to track POST "Perishable Skills Training" requirements?

TMS has always been able to deal with training requirements like the California POST "Perishable Skills Training" mandates. These are simply Standard Training Requirements that are added to your TMS Training Plan.

A detailed white paper on this topic is available on the Client Downloads page.

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I get a "Not a Table/DBF" error when running TMS.

This error is caused by corruption of the header of one of your TMS data tables. Fortunately, you can fix this easily by running the DataChk.exe utility, provided with your TMS program.

A detailed white paper on this topic is available on the Client Downloads page.

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What benefits does the Software Support Subscription provide?

The TMS Software Support Subscription is your one-stop solution to maximum production with your TMS program. It provides:

bulletUnlimited toll-free telephone and e-mail support
bulletFree program upgrades and regular maintenance patches.
bulletGuaranteed compliance with applicable state and federal mandates.
bulletGuaranteed data conversion to each new TMS release.
bulletAccess to the Client Downloads section, for the latest program upgrades and white papers with detailed information on how to get the most from your TMS program.
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Last modified: 02/02/15.