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Live Remote Assistance

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Support:

You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.

How It Works:

Step 1:

Simply type your question or the nature of your problem and your contact information in the box below. Then click the button to proceed.

Step 2:

You are prompted to download a small virus-free plug-in which will connect you to a member of our support team.

Step 3:

Your support representative will chat with you online to obtain the details of the problem.

Step 4:

With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 5:

You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Live representatives are standing by!


Name:

Company:

Email Address:

Phone Number:


Please fill out the fields above, type your question in the box below and click the button to proceed.

The Live Remote Assistance service is available most business days between 9:00am and 5:00pm. If for some reason we're not at the computer to accept your request, please do one of the following:

	Try again in a little while, we may have just stepped away.
	Fill out a Support Request on this website.
	Send us an email with a description of the issue and a good time to get back to you.