Live Remote Assistance

Live Remote Assistance

Live Remote Assistance will be unavailable from May 5, 2008 through May 16, 2008 as our representatives will be presenting TMS training in Pleasanton and Fontana. Please fill out a Support Request or send us an email if you need TMS support. We will be checking our email regularly and responding to your support requests as quickly as possible.

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

The Live Remote Assistance service is available most business days between 9:00am and 5:00pm. If for some reason we're not at the computer to accept your request, please do one of the following:

	Try again in a little while, we may have just stepped away.
	Fill out a Support Request on this website.
	Send us an email with a description of the issue and a good time to get back to you.

How to Get Support:

You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.

How It Works:

Step 1:

Simply type your question or the nature of your problem and your contact information in the box below. Then click the button to proceed.

Step 2:

You are prompted to download a small virus-free plug-in which will connect you to a member of our support team.

Step 3:

Your support representative will chat with you online to obtain the details of the problem.

Step 4:

With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 5:

You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Live representatives are standing by!


Name:

Company:

Email Address:

Phone Number:


Please fill out the fields above, type your question in the box below and click the button to proceed.